Project overview

A short-term contract for research and further development of the interface and user interactions, based on a hypothesis regarding the needs of stakeholders and several divisions of the Vodafone Ukraine corporation.

Business challenge

Develop and launch an automated solution for both external and internal SMS dispatch, based on geo-aligned big data strategies. This tool should effectively manage SMS order processes, enabling a more efficient communication mechanism.

Technical challenges

— Providing continuous support throughout the project lifecycle.

— Incorporating corporate guidelines into the existing front-end and back-end systems, leveraging an existing template from open source resources.

— Conducting a thorough audit of the current interface to identify areas of improvement or potential issues.

— Formulating additional hypotheses aimed at enhancing the user experience, specifically targeting early adopters.

— Creating valuable artefacts from demonstrations presented in internal meetings, to further communicate project progress and insights.

Team

Product owner (client side), Product owner (developer side), Technical Director (developer side), other team members at different stages of the project + me, UX / UI designer.

Onboarding + Tasks and phases of project activity

— Initiated involvement in the project work.

— Submitted a checklist of required documents and artifacts to the product supplier, from the contractor's company side. Found out that the documentation was still being drafted, despite the product being close to completing the Minimum Viable Product (MVP) stage in terms of planned functionality.

— Reviewed over 30 demo records and compiled a summary of questions based on them.

— Conducted negotiation sessions with the project's lead architect regarding processes and documentation, which led to the discovery of new aspects and parts of the project.

— Discussed with the Technical Director the necessary processing due to the understanding of the need for full-cycle development (enterprise solution) for such a comprehensive system.

— Began project work at the stage of finalizing MVP production.

— Reviewed all demo records and composed questions for the Product Owner on the developer's side.

— In the absence of primary documentation and input data, I continued searching for artifacts. Unfortunately, aesthetic aspects and the comfort of the MVP developer were overlooked.

— The interface was initially tested on internal consumers and clients. The status of the interface was documented, and weak points were identified. The need for immediate changes to more strategic and valuable features was recognized.

— Created a knowledge database (LOG), which was maintained and updated throughout the project, with comments added to artifacts for future colleagues.

— Conducted a preliminary competitor analysis due to the lack of marketing information. Formulated basic hypotheses about the market launch strategy.

— Assembled a database of analogs for various cases within the framework of project tasks to streamline communication and decision-making at all levels.

— Simultaneously developed a model for the introduction of guidelines (requested more relevant ones from the parent organization), a design system, and layouts. The interface design was created using existing libraries and pattern sets before my involvement.

— Developed a substantial interactive prototype after working through the basic features in the layouts.

— Assisted a new Product Owner (on the developer side) with understanding design tasks and onboarding.

— Created a system of hints and micro-interactions in the form of separate videos and various flows, which was necessary for the presentation and evaluation of the team members' work.

— Developed a Lean Canvas for the project for the new Product Owner.

Results

1. The Log (knowledge database), which was created by me, was used as a manual for onboarding of new team members.

2. Implemented and completely upgraded the guidelines in the designed interface.

3. Completed design system development on MVP stage.

4. Created a flexible design system to provide a lean approach in the development process of all the product line.

5. Due to the implementation of the design-system and atomic approach, I caught up and surpassed developers for 6 months, thereby I provided an understandable work and comfort for setting goals for them.

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