Project overview

Engaged in a short-term contract characterized by a high level of team interaction intensity, operating in a Research & Development (R&D) mode. The project had a fast-paced iteration cycle and frequent team member updates.

—This has been the most challenging project in my professional practice.

Technical challenges

— Streamlining Processing, Development, and Research: The primary objective is to efficiently organize the processing, development, and research phases to facilitate informed decision-making.

— Data-Driven Design for Logistics Management System: Implementing a data-driven approach to design the logistics management system, leveraging valuable insights and analytics to optimize operations and enhance efficiency.

— Conducting Field Studies for Logistics Service Workers: Organizing and conducting comprehensive field studies to better understand the needs and challenges faced by logistics service workers, aiming to improve their working conditions and productivity.

Team

Product owner-stakeholder, business analyst, tester - project manager, technical director + me and UI / UX team

Role duties: lead UX/UI. Subordinates: Senior UX/UI (full-time), Junior web + polygraphy (full-time), Senior UX/UI (part-time). The team was renewed in two months, and was replaced completely in another two months, due to guys' burnout.

I tried to help them and reduce the pace, but this was out of stakeholders plans.

Onboarding + Tasks and phases of project activity

– Initiated involvement in the project, familiarizing myself with the temporary MVP and its artifacts and primary hypotheses. These hypotheses had been used in presales and investor searching, but were not adopted for development due to a lack of comprehensive decisions on necessary functionality and alignment with business processes in the next iteration.

– Identified problems in project team management. Established communication with the project owner with the intention of initiating software changes.

– Undertook a business trip to the Lviv office to study the target audience and evaluate the MVP usage experience by a group of logistics system operators.

The study focused on:

1. Identifying difficulties encountered when working with the system.

2. Assessing the speed of system learning and business task resolution.

3. Monitoring workflows and personally communicating with staff to tailor communication methods and gather relevant information from end-users.

Result of the research trip:

1. Delivered a detailed report, including descriptions of user roles based on internal hierarchy, gender, age, work experience, and user experience with other systems and interfaces, etc.

2. Developed initial hypotheses and a working panel prototype, including a communication module for intra-system interactions and workflows, plus order acceptance from key customers through the integration of various communication channels into the system.

– Distributed project tasks among team members.

– Developed 9 UX solutions as part of R&D mode, which, during the creation of UX concepts, yielded 27 UI solutions.

– Simultaneously set up systematization and data collection work to complete the mobile application and update it with the already systematized input data and UI/UX solutions. This included the synchronous creation of the project roadmap, use-flow, and use-cases. I proposed a number of recommendations on the separation and optimization of functionality for various user roles, but these were not acknowledged by stakeholders due to a lack of priority in application production.

– Created an interactive prototype to test the developed hypotheses.

– Before I left the project due to exhaustion, I participated in the selection and hiring of 3 Senior UI/UX designers (full-time), guiding their onboarding process and transferring all documentation and knowledge to them.

– Produced a new approach and analysis of development management errors made by stakeholders during the setup and adjustment of communication. Subsequently, I exited the project.

Results

1. Delivered a complex, workable solution meeting business requirements and stakeholder expectations.

2. Secured a second round of investment for the project.

3. Developed a project UI-kit, established guidelines, and created high-quality project artifacts.

4. Fostered and maintained efficiency and high productivity within the design team

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